General conditions and policies

Cookie policy

Use of cookies

Cookies are short text files or small packets of information that are stored through the Internet browser of your end device (computer, tablet, laptop or mobile phone) when you visit various sites and pages on the Internet. The main purpose of cookies is to make the user recognizable when he returns to the Website. Some cookies also have a more specific application, such as storing user behavior on the site and making it easier for the user to use the Website. More information on how cookies work can be found on the Internet.

How are cookies used on this Website?

We use cookies on this Website primarily to facilitate the usability of the site, improve its performance and store information about user behavior. No personal data is stored in this process, ie. We cannot identify you as an individual through the cookies on the site, therefore the Personal Data Protection Act does not apply to the collection of this information. The information collected from cookies is usually used in aggregate form to analyze the user behavior of the Website, which allows us to improve the functionality of the site, user paths and content used.

What cookies are used on this Website? Session cookies

This type of cookie makes it easier for you to use the site, as it stores information temporarily, only during the session of the browser used. Usually the information that is stored through them is what goods you have added to the cart, which pages of the site you have visited and how you came to information. These cookies do not collect information from your end device and are automatically deleted when you leave the Website or end your browser session.

Persistent cookies

They allow us to store specific information about browsing, such as analyzing site visits, how you got to the Website, what pages you viewed, what options you chose, and where you headed through that Website. Tracking this information allows us to make improvements to the Website, including correcting errors and expanding the content. The shelf life of this type of cookies varies according to their specific purpose.

Third-party cookies

Our Website has links to other sites or embedded content from other sites, such as Facebook, YouTube, Twitter, Google+, LinkedIn, partner websites. When you visit these sites or open the content from them, cookies from these websites may be stored on your end device. It is these cookies that are defined as “third-party cookies”, and we have no control over the generation and management of these cookies. We therefore advise you to look for information about them and how they manage the websites of the relevant third parties.

How can I manage the use of cookies on this Website? All browsers allow you to manage cookies from a specially designed folder on your browser. You can block the receipt of cookies, delete all or part of them, or set your preferences regarding the use of cookies before initiating a visit to our site. Please note that deleting or blocking cookies may adversely affect the functions of our Website, and hence your user experience on it.

Disable or block cookies

Controlling, disabling or blocking cookies is controlled by your browser settings. Please note that a total ban on the use of all cookies may affect the functional presentation of the site, its effectiveness and access to certain information.

Privacy policy

  1. OBJECTIVES Fit Mama EOOD collects and uses the information for the purposes of:
  • direct marketing
  • fulfillment of its contractual obligations to the Users

Fit Mama EOOD processes the personal data of the users on the basis of the contract concluded between the User and Fit Mama EOOD. The user agrees to the processing of his personal data for the purposes of direct marketing by marking a checkbox. The user can withdraw from the given consent at any time by marking a checkbox, which is located __ .
The personal data of the Users are stored for a period of 5 years.

  1. RIGHTS OF USERS
    Each User of the site enjoys all rights to personal data protection under Bulgarian law and European Union law. Each User has the right to:
  2. Awareness (in connection with the processing of his personal data by the administrator)
  3. Access to your own personal data
  4. Adjustment (if data is inaccurate)
  5. Deletion of personal data (right to be forgotten)
  6. Restriction of processing by the controller or processor of personal data
  7. Portability of personal data between individual administrators
  8. Objection to the processing of his personal data
  9. The data subject is also entitled not to be the subject of a decision based solely on automated processing, including profiling, which has legal consequences for the data subject or similarly affects him significantly.
  10. Right to judicial or administrative protection in case the data subject’s rights have been violated

Тhe user may request deletion if one of the following conditions is true:

  1. Personal data are no longer needed for the purposes for which they were collected or otherwise processed
  2. The user withdraws his consent on which the data processing is based and there is no other legal basis for the processing
  3. The data user objects to the processing and there are no legal grounds for the processing to take precedence
  4. Personal data has been processed illegally
  5. Personal data must be deleted in order to comply with a legal obligation under Union law or the law of a Member State applicable to the controller
  6. Personal data have been collected in connection with the provision of information society services to children and the consent has been given by the parent responsible for the child.

The user has the right to restrict the processing of his personal data by the administrator when:

  1. Dispute the accuracy of personal data. In this case, the restriction of processing is for a period that allows the controller to verify the accuracy of personal data
  2. The processing is illegal, but the User does not want the personal data to be deleted, but instead requires restricting their use
  3. The Administrator no longer needs the personal data for the purposes of processing, but the User requires them for the establishment, exercise or protection of legal claims
  4. Objects to the processing pending verification of whether the legal grounds of the administrator take precedence over the interests of the User
  5. Right of portability

The data subject has the right to receive the personal data concerning him and which he has provided to the controller in a structured, widely used and machine-readable format and has the right to transfer this data to another controller without hindrance from the controller. data are provided when the processing is based on consent or a contractual obligation and the processing is carried out in an automated manner. When exercising its right to data portability, the data subject is also entitled to receive the direct transfer of personal data from one controller to another where this is technically feasible.

Right to object.
Users have the right to object to the controller against the processing of their personal data. The controller of personal data shall be obliged to terminate the processing, unless he proves that there are convincing legal grounds for the processing, which take precedence over the interests, rights and freedoms of the data subject, or for establishing, exercising or defending legal claims. In the event of an objection to the processing of personal data for the purposes of direct marketing, the processing should be stopped immediately.

Complaint to the supervisory authority
Each User has the right to file a complaint against illegal processing of personal data to the Commission for Personal Data Protection or the competent court.

  1. OBLIGATIONS OF THE PERSONAL DATA ADMINISTRATOR:
    The personal data controller has the following obligations:
  2. Processes data in accordance with the principles of personal data protection set out in the Regulation, and is able to prove this (accountability)
  3. Provides data protection at the design stage and by default
  4. Notifies the supervisory authority and the data subject in case of breach of personal data security, as well as documentation of any breach of personal data security, incl. the facts related to the violation, the consequences thereof, the actions taken to address the violation
  5. Performs data protection impact assessment
  6. Apply appropriate technical and organizational measures to ensure data security, such as:
  • Pseudonymization;
  • Encryption;
  • Ensuring constant confidentiality, integrity, availability and sustainability of processing systems and services;
  • Timely restoration of the availability and access to personal data in case of a physical or technical accident;
  • Regular testing, evaluation and evaluation of the effectiveness of technical and organizational measures;
  • Cooperation with the supervisory authority for personal data protection in fulfilling the obligations arising from the regulation.

Prepares and implements internal procedures regarding the acceptance, consideration and response within one month of requests from users to exercise their rights as personal data subjects

MAINTENANCE OF THE REGISTER
Fit Mama EOOD maintains a register of the processing activities for which it is responsible. This register contains all the information below:

the name and contact details of the administrator

the purposes of processing;

description of the categories of data subjects and of the categories of personal data;

the categories of recipients to whom personal data are or will be disclosed, including recipients in third countries or international organizations;

the different categories of data;

where possible, a general description of the technical and organizational security measures,

Processor of personal data

The personal data administrator uses the services of a personal data processor – “SuperHosting.BG” Ltd., Sofia, Iztok, 36 Dr. GM Dimitrov Blvd., UIC 131449987. The
data processor does not include other data processors without the prior specific or general written permission of the administrator.  

  1. AUTHORITIES REGULATING THE ACTIVITY
    The bodies regulating the activity of Fit Mama EOOD are the Consumer Protection Commission / CPC / and the Personal Data Protection Commission (CPDP), with the following coordinates:

About the CPC:

Website: https://kzp.bg/kontakti
tel: 0700 111 22
email: info@kzp.bg
address: Sofia, Slaveykov Square, А4A, fl. 3, 4 and 6

About CPDP:

Website: https://www.cpdp.bg/
tel: 02 / 91-53-518
email: kzld@cpdp.bg
address: Sofia 1592, Prof. Tsvetan Lazarov ”№ 2

  1. DISPUTES
    Consumers can use the European Online Dispute Resolution Platform (ODR), available at / http://ec.europa.eu/odr / – a single access portal that allows EU consumers and traders to settle disputes between you are.
    Alternative dispute resolution (ADR) between consumers and traders is out-of-court conciliation on a voluntary basis.
    The Joint Conciliation Commissions shall assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services,
    The General Conciliation Commissions are determined on a regional basis, and competent to resolve disputes between Fit Mama EOOD and the User is the General Conciliation Commission based in Plovdiv and area of ​​action in Plovdiv, Smolyan, Pazardzhik and Stara Zagora;
    The consolidated list of recognized ADR bodies of the Member States of the European Union can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show

GENERAL TERMS AND CONDITIONS FOR USING THE WEBSITE

These GENERAL TERMS and CONDITIONS govern the relationship between Fit Mama EOOD AD, hereinafter referred to as Fit Mama EOOD, on the one hand, and the Users of websites and services located on the domain https://fitmama.bg (hereinafter referred to as below Users), on the other.

Fit Mama EOOD AD is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 204225078, with registered office and address of management: Sofia, zh.k. Obelya 2 bl 277 A

Fit Mama EOOD AD is registered as a personal data administrator and has a Certificate for personal data administrator № 428414

Please read the fully published General Terms and Conditions before using the information and commercial services offered by the site fitmama.bg (called for short Services). By visualizing fitmama.bg, each User automatically undertakes to comply with the conditions described below.

This document contains information about the activities of Fit Mama EOOD and the general conditions for using the services provided by Fit Mama EOOD, regulating the relations between us and each of our users.

The confirmation of the General Terms and Conditions is a necessary and obligatory condition for concluding the contract between the User and Fit Mama EOOD.

By accepting the General Terms and Conditions, the User agrees to have his personal data processed on the basis of the contract concluded between him and Fit Mama EOOD. Such data are names, telephone, address and email.

The user is responsible for the regular revision of the General Terms and Conditions. fitmama.bg reserves the right to update attributes, change, update or adjust the General Terms at any time without prior notice. The changes take effect immediately after their publication on the SITE and the User agrees to be bound by them. The use of the site after the publication of any changes constitutes the consent of the User to the General Terms.

SERVICES PROVIDED
The services provided by Fit Mama EOOD to the User are information society services within the meaning of the Electronic Commerce Act. Art. 2. On the site fitmama.bg Users have the opportunity to enter into a contract for purchase, sale and delivery of goods offered by “Fit Mama Ltd.”.

The page (link) to each item listed on the Site provides information about the price, the main characteristics of the product and additional information aimed at supporting the informed choice of consumers when buying the product.

fitmama.bg reserves the right to publish names, models and other information about goods in English.

All prices listed on the site are in Bulgarian levs and include VAT. fitmama.bg has the right at any time and without notice to make changes in the published products, services, prices and other characteristics of the goods and Users are considered informed of these changes from the date of publication. The information about some of the published products may not be updated, but in all cases the Users will be notified in case of an order on the Site with an on-line purchase form before their delivery for out-of-date information on the Site related to the ordered products. fitmama.bg is not responsible if due to a technical or technological problem, or lack of necessary materials, fails to fulfill the order made on the Site.

COPYRIGHT AND RESTRICTIONS RELATED TO THEM
fitmama.bg grants the right to the Users to use all services listed on the Site only for personal non-profit purposes and provided that the copyrights of fitmama.bg or third parties directly or indirectly related to the materials of the Site are not infringed. It is expressly prohibited to copy, publicly distribute or distribute the materials published on this Site for any purpose by the Users. The use of the materials published on this Internet site on other sites is prohibited and violators are subject to sanctions in accordance with the provisions of the Copyright and Related Rights Act. fitmama.bg reserves the right to assign the rights to publish materials and other information published on the Site to third parties in addition to a written contract governing the legal relationship, between fitmama.bg and the person publishing the information. When purchasing a product subject to copyright and / or patent rights fitmama.bg does not provide any additional rights for use and distribution, except for the explicitly mentioned rights and / or licenses from the manufacturer / distributor of the product . All goods and services provided by fitmama.bg, which enjoy protection under the Copyright and Related Rights Act, are provided to Users in their original form, packaging and media, without any influence from fitmama .bg, and according to the licenses and distribution rights granted by the producers and / or distributors for the Republic of Bulgaria EurLex-2 en does not grant any additional rights of use and distribution other than the expressly mentioned rights and / or licenses of the manufacturer / distributor of the goods. All goods and services provided by fitmama.bg, which enjoy protection under the Copyright and Related Rights Act, are provided to Users in their original form, packaging and media, without any influence from fitmama .bg, and according to the licenses and distribution rights granted by the producers and / or distributors for the Republic of Bulgaria EurLex-2 en does not grant any additional rights of use and distribution other than the expressly mentioned rights and / or licenses of the manufacturer / distributor of the goods. All goods and services provided by fitmama.bg, which enjoy protection under the Copyright and Related Rights Act, are provided to Users in their original form, packaging and media, without any influence from fitmama .bg, and according to the licenses and distribution rights granted by the producers and / or distributors for the Republic of Bulgaria

ORDER AND PRICES
Users use the interface of the website of “Fit Mama Ltd.” to enter into contracts for the sale of products offered by “Fit Mama Ltd.” In the absence of availability of a product, “Fit Mama Ltd.” reserves the right to refuse the order or to negotiate an individual delivery time. After selecting one or more goods offered on the website of “Fit Mama Ltd.”, the user must add them to his list of goods for purchase. It is necessary for the User to provide data for the delivery and to choose the method and time of payment of the price, then to confirm the order through the interface of the site. When placing an order, the User receives an e-mail confirmation that his order has been accepted.

Fit Mama EOOD has the right to refuse to enter into a contract with an incorrect User. “Fit Mama Ltd.” has the right to treat the User as incorrect in cases where:

there is non-compliance by the User with the General Terms and Conditions;
incorrect, arrogant or rude attitude towards the representatives of Fit Mama EOOD has been established;
Systematic abuses by the User against Fit Mama EOOD have been established.
fitmama.bg has the right to change the prices listed on the Site at its discretion, at any time and without being obliged to notify the Users in advance. The User is obliged to pay the price that was indicated on the Site during the order, regardless of whether it is lower or higher than the updated price. In case of technical errors in the information published on the Site, as a result of which the order cannot be executed, fitmama.bg has the right to refuse the execution of the order and does not owe any compensation to the User, except refund of amounts paid and / or deposited by the user for the canceled order, if any.

DELIVERY OF PURCHASED GOODS
The term for the delivery of the ordered goods to your home is within 7 working days after receiving confirmation of the order, and the term may be extended on public holidays and / or weekends with the term of non-working days. In all cases, there may be a delay in the specified delivery times, which you will be notified in a timely manner by our associate. The delivery of the ordered goods is made in the way chosen by the User and according to the specified deadlines. fitmama.bg reserves the right to extend the specified deadlines, as the Users are informed in advance by an employee of “Fit Mama Ltd.” The delivery of the products ordered by fitmama.bg is free within the Republic of Bulgaria. Delivery is made to the customer’s address. Uploading the ordered goods to the personal front door (in multi-family buildings) or bringing the product into the customer’s home are treated as an additional service offered by fitmama.bg, which is paid separately. fitmama.bg and the partner courier company undertake the obligation to transport the product to the personal front door (in multi-family buildings) or to bring the product into the customer’s home only at the prior request of the customer and pay the fee for this additional service.

fitmama.bg may request additional confirmation, including by phone, fax, e-mail of the order. In case the User refuses to provide the information required by fitmama.bg, the refusal to provide it automatically leads to cancellation of the order with or without additional notice to the User. The delivery price is indicated below the information published for the item itself and is automatically calculated in the value of the order. fitmama.bg is not responsible for delays in case the delay is due to the fault of the courier performing the delivery and / or due to circumstances beyond the control of fitmama.bg. Upon delivery, the goods should be carefully inspected by the User and / or a person authorized by him. In case of external visible defects – during the inspection possible damages, blows and other damages, established upon delivery, the User should sign a report for damages in the presence of the courier immediately and notify the employee “Fit Mama Ltd.” on tel. +359 897 818 959. Upon acceptance of the shipment by the User without remarks, all and any claims for external visible defects are unfounded and as such should not be satisfied. In case a report for damages is not prepared and signed in the presence of the courier upon receipt of the shipment and / or an employee of Fit Mama EOOD is not immediately notified, the User loses his right to bring the identified external visible defects in accordance with the contract for sale. Upon acceptance of the shipment by the User without remarks, all and any claims for external visible defects are unfounded and as such should not be satisfied. In case a protocol for damages is not prepared and signed in the presence of the courier upon receipt of the shipment and / or an employee of Fit Mama EOOD is not immediately notified, the User loses his right to bring the identified external visible defects in accordance with the contract for sale. Upon acceptance of the shipment by the User without remarks, all and any claims for external visible defects are unfounded and as such should not be satisfied. In case a protocol for damages is not prepared and signed in the presence of the courier upon receipt of the shipment and / or an employee of Fit Mama EOOD is not immediately notified, the User loses his right to bring the identified external visible defects in accordance with the contract for sale.

In the cases when specific date and time for delivery are set in writing by fitmama.bg, the statement is binding. In case of incorrect or wrong address, contact person and / or telephone number when submitting the application, “Fit Mama Ltd.” is not responsible for incorrect execution of the order due to incorrect information submitted by the User. Upon delivery of the goods, the User or a third party designated by him are obliged to sign the accompanying documents. A third party is considered to be any person who is not the holder of the application, but accepts the goods upon delivery to the delivery address specified by the User. In case the User is not found within the deadline for delivery to the address specified by him and / or access to the delivery address is not provided, fitmama. bg is released from its obligation to deliver the ordered goods and the User loses his rights under the order made by him for the supply of goods. When the delivered goods clearly do not correspond to the ones ordered for purchase by the User and this can be established during a simple inspection of the delivered goods, the User has the right to request that the delivered goods be replaced with one corresponding to his application for purchase of goods. 24 hours from the notification of such a request to an associate by phone: +359 897 818 959.
fitmama.bg reserves the right to change the subcontractor performing the delivery, without being obliged to inform the User in advance, as long as this does not reflect the manner and term of delivery.

PAYMENT FOR PURCHASED GOODS AND SERVICES

When paying in cash for the ordered goods and services, the User undertakes to deposit at the time of delivery to “Fit Mama Ltd.” or its representative / subcontractor performing the delivery, the full value of the delivered goods according to the confirmed order. In the event that within 14 (fourteen) days from the date of delivery, the User partially or completely refuses the purchased goods, fitmama.bg undertakes to refund partially or fully the amount deposited for their purchase. In case the User does not exercise his right to refuse the purchased goods or services within the above period, “Fit Mama Ltd.” automatically transforms the deposit as payment of the value of the ordered goods or services.
Upon payment by bank, the User deposits an amount equal to the value of the delivered goods, according to the confirmed order in the bank account of Fit Mama EOOD AD, specified in the generated invoice and only after the deposit is confirmed as received and the bank account is credited. amount, fitmama.bg performs the delivery of the ordered goods and services. In the event that within 14 (fourteen) days from the date of delivery the User partially or completely refuses the purchased goods, fitmama.bg undertakes to refund partially or fully the amount deposited for their purchase. In case the User does not exercise his right to withdraw from the purchased goods or services within the above period, fitmama.bg automatically transforms the deposit as payment for the value of the ordered goods or services. The user deposits an amount equal to the value of the delivered goods, according to the confirmed order through a virtual POS terminal and only after the transaction of the deposit is confirmed, fitmama.bg performs the delivery of the ordered goods and services. In the event that within 14 (fourteen) days from the date of delivery the User partially or completely refuses the purchased goods, fitmama.bg undertakes to refund partially or fully the amount deposited for their purchase. In case the User does not exercise his right to refuse the purchased goods or services within the above period, fitmama.bg automatically transforms the deposit as payment of the value of the ordered goods or services. according to the confirmed order through a virtual POS terminal and only after the transaction of the deposit is confirmed, fitmama.bg performs the delivery of the ordered goods and services. In the event that within 14 (fourteen) days from the date of delivery the User partially or completely refuses the purchased goods, fitmama.bg undertakes to refund partially or fully the amount deposited for their purchase. In case the User does not exercise his right to refuse the purchased goods or services within the above period, fitmama.bg automatically transforms the deposit as payment of the value of the ordered goods or services. according to the confirmed order through a virtual POS terminal and only after the transaction of the deposit is confirmed, fitmama.bg performs the delivery of the ordered goods and services. In the event that within 14 (fourteen) days from the date of delivery the User partially or completely refuses the purchased goods, fitmama.bg undertakes to refund partially or fully the amount deposited for their purchase. In case the User does not exercise his right to refuse the purchased goods or services within the above period, fitmama.bg automatically transforms the deposit as payment of the value of the ordered goods or services. bg undertakes to reimburse in part or in full the amount deposited for their purchase. In case the User does not exercise his right to refuse the purchased goods or services within the above period, fitmama.bg automatically transforms the deposit as payment of the value of the ordered goods or services. bg undertakes to reimburse in part or in full the amount deposited for their purchase. In case the User does not exercise his right to refuse the purchased goods or services within the above period, fitmama.bg automatically transforms the deposit as payment of the value of the ordered goods or services.

REFUSAL OF PURCHASED GOODS
The consumer has the right to refuse and request the return of the ordered and purchased goods within 14 (fourteen) days of receipt of the goods at the delivery address, if they are preserved in its entirety (the package of the shipment may be opened), in full set and the goods are in good commercial condition, together with the accompanying documentation (invoice and warranty card) and under the conditions of Art. 55 of the Consumer Protection Act. The withdrawal period is 14 days from the date of receipt of the goods. In order to exercise his right of withdrawal, the User must notify fitmama.bg of his name, address and telephone number, and of his decision to withdraw from the contract by letter sent by e-mail. The courier shipment back to the warehouse of fitmama.bg is at the expense of the User. In order for the User to observe the term for withdrawal from the contract,

Please, have in mind:

They can be products ONLY in good commercial condition, without visible signs of wear and staining.
The products are returned ONLY in original plastic packaging + accompanying transport bag, in cases where they are sold with one, and with a warranty card attached.
The products are returned together with a warehouse receipt, which the fitmama.bg team sends to the Client by e-mail. It attaches to the product in a visible place. Products without an accompanying receipt are returned to the sender.
The customer bears all transport costs for the return of the product, which include on-site inspection and transport to the warehouse of fitmama.bg If any of the above requirements are not met, the product is returned to the customer and the right of withdrawal is not exercised.

WARRANTIES AND COMPLAINTS
With each order of goods subject to warranty service, fitmama.bg issues and provides the User with a proper warranty card with details of the goods and warranty periods, as well as all the conditions of the commercial guarantee.
The User may not claim and lose his rights under the provided Commercial Guarantee:

in case of lost warranty card;
in case of damage caused by improper operation;
in case of violation of the physical integrity of the product;
in case of chemical, electrical and / or other effects not related to the normal operation of the product;
The products and services listed on this Site are limited only to the General Terms and Information provided on the Site, without providing any warranties other than those set forth, including commercial and specific.

  1. TERMINATION AND TERMINATION OF THE CONTRACT
    Fit Mama EOOD has the right at its discretion, without giving notice to terminate the contract unilaterally, if it finds that the services provided are used in violation of these general terms, legislation in Bulgaria and generally accepted moral norms. .

Except in the cases provided for in these General Terms and Conditions, the contract between the parties is terminated upon termination of the activities of “Fit Mama EOOD” or termination of the maintenance of its website.

In addition to the above cases, either party may terminate this Agreement by giving one week’s notice to the other Party in the event of failure to perform its obligations under the Agreement.

The written form of the contract is considered complied with by sending an e-mail, pressing an electronic button on a page with content that is filled in or selected by the User or marking in a field (check box) on the website, etc. similar in so far as the statement is technically recorded in a way that allows it to be reproduced.

  1. SAVING CLAUSE
    The Parties declare that in the event that any of the clauses of these General Terms and Conditions prove to be invalid, this will not invalidate the entire contract or other parts thereof. The invalid clause will be replaced by the mandatory norms of the law or the established practice.